Privacy Policy

As a project-based landscaping company, we are committed to preserving your privacy while providing information about our landscaping services, products, and project work. This Privacy Policy outlines how we collect, use, and safeguard data related to your interactions with our website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The following terminology applies to these Terms & Conditions, Privacy Policy and any or all Agreements:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting our company’s Terms and Conditions

The term “Plants Design”, “This Company”, “Ourselves”, “We” and “Us”, refers to the owners of the website.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

We may collect the following information:

– full name and address
– contact information including email address
– other information relevant to customer surveys, our products and/or offers
– if you submit project inquiries or requests via our contact form, email, or phone, we may collect details related to your project, such as the type of project, size, location, and any specific requirements you share with us

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– internal record keeping,
– we may use the information to improve our products and services,
– we may send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided,
– respond to your questions and concerns,
– from time to time, we may also use your information to contact you for market research purposes.
– we may showcase completed projects on our website and in promotional materials as part of our legitimate interest in demonstrating our work and services. We do not obtain explicit consent from clients for this purpose. By choosing to work with us, you acknowledge that project details may be showcased on our website and in promotional materials, unless you request otherwise. If you have concerns or wish to remove your project from our showcase, please contact us.

You may choose to stop receiving communications from us including our newsletter or marketing emails or remove your project from our showcase by following the unsubscribe instructions in these emails or you can contact us at hello@plants-design.net.

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns, and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different from that stated above without your explicit permission.

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents, and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary for the operation of our website, if we start an online store, this Website will:
– Remember what is in your shopping basket
– Remember where you are in the order process
– Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
– Functional Cookies – This Website will track the pages you visit via Google Analytics
– Targeting Cookies – This Website will allow you to share pages with social networks such as Facebook. This website will not share any personal information with third parties.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We maintain industry-standard security measures to protect your personal information and project data. However, please be aware that no method of data transmission or storage is entirely secure, and we cannot guarantee absolute data security.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In case of setting up an online store, access your own account information by logging into your account here and amending the records yourself.

Our website may contain links to third-party websites for which we are not responsible. We recommend reading their privacy policies before sharing any personal information.

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or contacting us for your project(s) indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

For questions about the Terms of Service and any other concerns relating to this site, we can be contacted at our contact page.